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Many cruise lines have relaxed their cancellation and payment policies to provide peace of mind. Find out more
Holland America Line Cancelation Policy
You are required to pay a cancellation fee (including 3rd and 4th berths) if You cancel Your Cruise, Land + Sea Journey. Cancellation fees are based on the fare paid, excluding Taxes, Fees and Port Expenses, transfers, surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s).
You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment You used at the time of booking or Your travel advisor and You must receive Your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation.
| Days before departure | Cancellation charge (Per Person) |
|---|---|
| 120–91 days before commencing travel | An amount equal to deposit requirement |
| 90–76 days before commencing travel | 60% of gross fare; |
| 75 days or less before commencing travel | 100% of gross fare |
| Days before departure | Cancellation charge (Per Person) |
|---|---|
| 90–64 days before commencing travel | An amount equal to deposit requirement |
| 63–43 days before commencing travel | 50% of gross fare |
| 42–22 days before commencing travel: | 75% of gross fare |
| 21 days or less before commencing travel | 75% of gross fare |
| Days before departure | Cancellation charge (Per Person) |
|---|---|
| 90–64 days before commencing travel | an amount equal to deposit requirement |
| 63–43 days before commencing travel | 50% of gross fare; |
| 42–22 days before commencing travel | 75% of gross fare |
| 21 days or less before commencing travel | 100% of gross fare |
CANCELLATION POLICY EXCEPTION(S):
A. If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if you cancel Your booking.
B. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your gross fare if You cancel Your booking.
